Member Benefits OpenScape

Welcome OpenScape Users

Collaborative Opportunities. Connected Community.

The Mitel User Group (MUG) is thrilled to welcome OpenScape users to the MUG community. MUG’s success thrives on sharing and collaboration of expertise, insights, and passion. MUG supports you to forward a shared voice to Mitel.

Who is MUG?
The Mitel User Group (MUG) is a global community of Mitel users, partners, and experts dedicated to fostering collaboration, sharing knowledge, and enhancing the overall user experience. As a member of MUG, users have access to a wealth of resources, including forums, webinars, events, and a supportive network of peers.

Start Your MUG Membership
Joining MUG is simple and free. Here’s how you can get started:

  1. Register: Read more about MUG member benefits and sign up for your free MUG membership here.

  2. Explore: Browse our forums, education & training hub, and upcoming events to see what MUG has to offer to help you maximize the value of your communications solutions. Navigate the Mitel Roadmap including pertinent information.

  3. Connect: Connect with other end-users to exchange ideas, share best practices, and solutions on the dedicated OpenScape discussion forum.

  4. Participate: Participate in live events, webinars, and local meetups to stay up-to-date with the latest Mitel product information and strategies. Ask questions and share your experiences to get the most out of your membership

  5. Feedback and Influence: Share your insights and feedback directly with Mitel’s product development teams to help shape the future of our solutions.

  6. Add Exclusive Benefits: Add MUGpro to your membership to gain access to a Mitel Hybrid Test Environment and  Mitel Field Trial opportunities and more advanced perks.

What’s Next?
 OpenScape users now have access to ongoing support through MUG. If you’re familiar with accessing OSCOM, we encourage you to join MUG for expanded opportunities and resources. Stay tuned for more updates, special welcome events, and integration resources designed to help you navigate this exciting transition.

Strengthen your communication solutions. Receive award-winning communication and collaboration solutions tailored to your needs.

Learn More

Get the latest news and insights by visiting Mitel’s blog. 

 

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Read this article to learn how modern technology in electronic telemedicine can help consultations. 

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OpenScape Business
The success of any business, large or small, depends on the effectiveness of its communication.  OpenScape Business, built specifically for small and medium-sized business, offers organizations everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. SMB customers receive voice and conference services, voicemail, web collaboration, messaging, mobility, a multi-media contact center and presence functionality in an all-in-one and easy to use system, which can be complemented by the integration into cloud-based services.

The Future of Business Communication: Insights from Mitel CMO Eric Hansen
CMO Eric Hansen explains how Mitel’s hybrid, integrated approach to business communication fosters innovation, flexibility, and real business value. Read the full conversation or listen to the audio to learn how Mitel is positioned to help business navigate the challenges and opportunities of the modern workplace. 

Access the Legacy Unify Academy
Access the Atos Unify Academy. This resource page is designed to support OpenScape users by providing comprehensive training materials, user guides, and best practices to help you get the most out of your communication platform. Whether you’re new to OpenScape or looking to deepen your knowledge, this page offers valuable insights and tools tailored to enhance your experience. Explore the available resources to improve efficiency and streamline your workflow.

Deutsche Telekom and Mitel Join Forces in B2B Partner Business: Partners can now offer Unify X in a package with Telekom Carrier Service. Telekom and Mitel offer training and close support. Deutsche Telekom and Mitel are taking a further step in their partnership and joining forces in the B2B partner channel: Together, both companies are offering “Unify X powered by Telekom”, a package deal that combines Mitel’s cloud-based communications and collaboration solution with Telekom’s broadband products.Read More. 

Contact Center Operational Review / 7P Discovery
Mitel Expert & Advisory Services are positioned to help our customers make informed decisions, with expertise including initial discovery workshops, readiness assessments, integration and customizations and ongoing health-checks focused on helping them achieve their target business outcomes. 

Contact Center Operational Review / 7P Discovery – using our 7P’s Contact Center Discovery™ Assessment Framework,  delivers a 360o appraisal of your existing contact center operation today, together with the anticipated future business requirements and potential, to create a set of recommendations upon which future strategy can be based.

The Unify Contact Center Operational Review
This resource provides a structured approach to assess where you are today and identify the right steps to take to ensure your contact center maximizes its value to your business. Learn more. 

Virtual Care Collaboration Service
In today’s healthcare environment providers are having to compromise the quality of patient engagement due to many factors ranging from cost to specialty needs, communication barriers to resource limitations, all impacting investment decisions about the efficacy of patient journeys.

For healthcare providers, Mitel’s “Virtual Care Collaboration Services” is the only approach that supports numerous digital patient journeys oriented around patient centric care, including home care and virtual consultation, with the flexibility to accommodate many differentiating experiences.

VCCS is an end-to-end solution and underlying platform that transforms healthcare point interactions to digital patient-centric journeys and experiences and enables healthcare teams around the world to deliver more effective, efficient ways of working, including best in class virtual and remote consultation and care, anytime, anywhere. Read More.

Additional MUG Resources for OpenScape Users
Visit the MUG ondemand Espace média for recorded trainings and webinars. Leverage the Mitel MiAccess portal for the Centre de documentation to stay current on the latest updates, search the PowerUp Hub, including in language translated resources, and enroll in courses in the Learning Management System. 

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