Welcome OpenScape Users
Collaborative Opportunities. Connected Community.
The Mitel User Group (MUG) is thrilled to welcome OpenScape users to the MUG community. MUG’s success thrives on sharing and collaboration of expertise, insights, and passion. MUG supports you to forward a shared voice to Mitel.
Who is MUG?
The Mitel User Group (MUG) is a global community of Mitel users, partners, and experts dedicated to fostering collaboration, sharing knowledge, and enhancing the overall user experience. As a member of MUG, users have access to a wealth of resources, including forums, webinars, events, and a supportive network of peers.
Start Your MUG Membership
Joining MUG is simple and free. Here’s how you can get started:
Register
Read more about MUG member benefits and sign up for your free MUG membership here
Explore
Browse our forums, education & training hub, and upcoming events to see what MUG has to offer to help you maximize the value of your communications solutions. Navigate the Mitel Roadmap including pertinent information.
Connect
Connect with other end-users to exchange ideas, share best practices, and solutions on the dedicated OpenScape discussion forum.
Participate
Participate in live events, webinars, and local meetups to stay up-to-date with the latest Mitel product information and strategies. Ask questions and share your experiences to get the most out of your membership
Feedback and Influence
Share your insights and feedback directly with Mitel’s product development teams to help shape the future of our solutions.
Add Exclusive Benefits
Add MUGpro to your membership to gain access to a Mitel Hybrid Test Environment and Mitel Field Trial opportunities and more advanced perks.
What’s Next?
OpenScape users now have access to ongoing support through MUG. If you’re familiar with accessing OSCOM, we encourage you to join MUG for expanded opportunities and resources. Stay tuned for more updates, special welcome events, and integration resources designed to help you navigate this exciting transition.
MITEL RESOURCES
Strengthen your communication solutions. Receive award-winning communication and collaboration solutions tailored to your needs.
FEATURED CONTENT
Integrated Communication with Mitel & Zoom: The Hybrid Solution for Enterprises
Experience seamless communication and collaboration with the integrated Mitel and Zoom solution. By combining Mitel’s mission-critical telephony with Zoom’s intuitive platform, we deliver a powerful AI-supported environment for meetings, messaging, and virtual workspaces. This solution enables flexible deployment, investment protection, and maximum security – optimized for both knowledge and frontline workers. Supports all flagship Mitel platforms, including OpenScape Voice and OpenScape 4000.
Read More: Zoom + Mitel: Communication Without Compromise
Mitel Named 2025 Leader in Intelligent Communication & Collaboration by Aragon Research
Mitel has been recognized as a 2025 Leader in Intelligent Communication and Collaboration by Aragon Research. This acknowledgment highlights Mitel’s continued innovation in delivering smart, seamless communication solutions that empower businesses to connect and collaborate more effectively. Read the full report to see why Mitel stands out in a rapidly evolving market.
Read More: Aragon Research
The Future of Business Communication: Insights from Mitel CMO Eric Hansen
CMO Eric Hansen explains how Mitel’s hybrid, integrated approach to business communication fosters innovation, flexibility, and real business value. Read the full conversation or listen to the audio to learn how Mitel is positioned to help business navigate the challenges and opportunities of the modern workplace.
Read More: The Future of Business Communication: Insights from Mitel CMO Eric Hansen
OFFERINGS
OpenScape Business
The success of any business, large or small, depends on the effectiveness of its communication. OpenScape Business, built specifically for small and medium-sized business, offers organizations everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. SMB customers receive voice and conference services, voicemail, web collaboration, messaging, mobility, a multi-media contact center and presence functionality in an all-in-one and easy to use system, which can be complemented by the integration into cloud-based services.
Access the Legacy Unify Academy
Access the Atos Unify Academy. This resource page is designed to support OpenScape users by providing comprehensive training materials, user guides, and best practices to help you get the most out of your communication platform. Whether you’re new to OpenScape or looking to deepen your knowledge, this page offers valuable insights and tools tailored to enhance your experience. Explore the available resources to improve efficiency and streamline your workflow.
Contact Center Operational Review / 7P Discovery
Mitel Expert & Advisory Services are positioned to help our customers make informed decisions, with expertise including initial discovery workshops, readiness assessments, integration and customizations and ongoing health-checks focused on helping them achieve their target business outcomes.
Contact Center Operational Review / 7P Discovery – using our 7P’s Contact Center Discovery™ Assessment Framework, delivers a 360o appraisal of your existing contact center operation today, together with the anticipated future business requirements and potential, to create a set of recommendations upon which future strategy can be based.
