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Connect with
Mitel experts and peers worldwide

The Mitel User Group brings together customers, partners, and Mitel professionals to share insights, solve challenges, and shape the future of enterprise communications.

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What is MUG?

The Mitel User Group (MUG) is a global community of Mitel customers, partners, and employees dedicated to sharing expertise, driving best practices, and influencing product direction.

 

Members play an active role in guiding Mitel’s product direction, ensuring solutions stay aligned with genuine customer needs and market realities.

Why MUG?

Members have a central voice and help ensure Mitel solutions evolve in line with real customer needs and market demands.

Why Join
The Mitel User Group?

Learn at Your Own Pace

Access 30+ free on-demand training courses covering platforms, solutions, hardware, and more. Monthly webinars with Mitel product experts keep you current on features and best practices.

Network with Peers

Connect with fellow Mitel users across industries through local groups, forums, and virtual events. Share solutions, troubleshoot challenges, and learn from real-world implementations.

Shape Product Direction

Direct access to Mitel engineers through polls, surveys, and product previews. Your feedback influences roadmaps and helps ensure Mitel solutions meet real business needs.

Upcoming Events

Featured Event

MUG North America Conference

Mesa, Arizona
Afternoon of technical sessions, product roadmap presentations, hands-on training, and networking with Mitel users and leadership. Free!

Mitel Training: Back to the basics: Easy MiVoice Business Administration

Training

At Your Fingertips

Grow your Mitel expertise with free, on-demand courses via MUG Training Catalog. Learn Platforms, Mitel CX, Admin and System Integration Capabilities, and more—led by Mitel experts and designed for self-paced learning.

Connect Locally,
Learn Together

MUG Local Groups bring members together through regional events, technical sessions, and networking opportunities—both in-person and virtual.

North America

Join colleagues across the US and Canada for quarterly events, webinars, and local meetups.

France

Join the French MUG (FUMASSO) community for regional insights and collaboration.

Germany

Network with German-speaking members and access localized content and events.

UK & Ireland

Connect with British and Irish Mitel users through regional conferences and virtual sessions.

Nordic Region

Connect across Sweden, Norway, Denmark, and Finland for pan-Nordic collaboration.

More Regions

Italy, Netherlands, and expanding globally. Find your local group.

Latest Mitel News
And Insights

By Judy Abbott, CenterLine – MUG Board Member & Mitel Customer At CenterLine, reliable, secure communication systems are essential to

What a thrill to welcome the Mitel User Group community back to Omaha for our second MUG regional event! After

By Nicolas Saint-Remy, Deputy CIO, Saint-Gobain Distribution Bâtiment and Mitel User Group Board Member Telephony remains the preferred channel for