From the Mitel Blog

The 9 Most Important Call Center Trends of 2019

The 9 Most Important Call Center Trends of 2019

November 11, 2019
2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.
Not Just Another CX Moment

Not Just Another CX Moment

November 05, 2019
Mitel partners, ASC, Noetica and Red Box, talk about all things CX including what they’ve seen in the marketplace, what they’re doing about it and which steps will ensure you make a good impact on your customers.