From the Mitel Blog

The 9 Most Important Call Center Trends of 2019

The 9 Most Important Call Center Trends of 2019

November 11, 2019
2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.