From the Mitel Blog

2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.

Investing in your employees with eLearning shows your team that you care about their engagement and improvement.

Establishing an emergency communications plan ensures your employees can respond effectively in a crisis. Follow these steps to get started.

Mitel partners, ASC, Noetica and Red Box, talk about all things CX including what they’ve seen in the marketplace, what they’re doing about it and which steps will ensure you make a good impact on your customers.

Which VoIP trends of 2020 could help you make the most impact on your business? See our list and insights on each trend to find out.

Keeping your communications secure can protect your business and ensure your customers have confidence in you.

You may be a small company today, but with a VoIP DECT phone system your customers will think you're the big company you plan to be tomorrow.

Companies are ensuring positive customer engagement by investing in new technologies, like AI and machine learning.

When rolling out a new VoIP phone solution, use these tips to get more employees excited about its new features and increase the adoption rate.

With so many features available, doing an effective hosted phone comparison can be overwhelming. Our guide will help identify what your business really needs.