Americas Mitel Next

mitel next

Americas Mitel Next 2024
San Antonio Marriott Rivercenter on the River Walk, San Antonio, Texas USA
April 29 – May 1


Join us for Americas Mitel Next 2024 in the colorfully cultural and historic city of San Antonio, Texas. Grab this opportunity to be in-person once again with Mitel, partners and end-user peers and colleagues. Hear Mitel’s 2024 strategy, gain insights into their innovative portfolio, participate in trainings, 
and have some fun as well!

MUG members who are Mitel End-User Customers are invited to attend.

Join Us to Experience

Americas Mitel Next offers a comprehensive learning experience including keynotes unveiling Mitel’s vision for growth and innovation, expert-led training sessions including certificates upon completion, and educational sessions covering topics for maximizing Mitel investments. Engage with fellow MUG members, participate in networking events, and access personalized expertise at the Solution Center to enhance your professional network and drive growth for your company. For more information regarding sessions offered, check out the schedule at a glance (subject to change)

Monday, April 29

Tuesday, April 30

Wednesday, May 1

1:00 PM – Training Session: MiContact Center Business for MiVB

Topics Covered: 

  • Collected Digits, Database Queries and Variables 
  • Prompts and Languages 
  • Subroutines 

3:00 PM – General Session

5:15 PM – Solution Center & Dinner

8:00 AM – Breakfast Buffet

9:00 AM – General Session

12:00 PM – Solution Center & Lunch

1:15 PM – Training Session: MiVB and MiCollab

Topics covered: 

  • Overview of the integration between the MiVB pbx platform and the MiCollab server and its applications. 
  • Overview of templates and roles on the MiCollab and MiVB servers. 
  • Modifying user attributes such as keys and group memberships. 
  • A review of the user creation process. 
  • Editing users 
  • Deleting Users 
  • Welcome Service Email and Deployment Emails 

3:10 PM – Training Session: Integrations with MiCC / MiVB / MiCollab

Topics covered: 

  • MiCollab Non-ACD and ACD Provisioning 
  • Role of the MiVoice Business 
  • MiContact Center Provisioning for Voice and Multimedia 
  • Agent Group Configuration 

4:00 PM – Breakout Session: Getting the Most Out of Mitel & Microsoft Teams

4:30 PM – Solution Center Happy Hour

6:00 PM – Dinner on own or with Partners/Vendors

8:00 AM – Breakfast Buffet

9:15 AM – Breakout Session: Requested by MUG Members, Join to Hear More About MSA/TPP/CloudLink

10:00 AM – Breakout Session: Open Forum & Technical Q & A

11:30 AM – Solution Center & Lunch

2:30 PM – Breakout Session: Ignite Connection with MUG Chapters

4:00 PM – Breakout Session: Communications & Collaboration, Your Way (Commercial Models/Subscriptions/SWA/SSP)

4:30 PM – Solution Center

6:00 PM – Closing Reception, Awards Dinner & After Party

Conference Registration is Closed


Conference Location and Host Hotel

San Antonio Marriott Rivercenter on the River Walk
101 Bowie Street
San Antonio, TX 78205
(210) 223-1000

Hotel Booking Details
Room block cutoff date is past.

If you have not already made your hotel reservations, you will need to reserve at a nearby hotel as the host hotel is no longer available.

Please contact
[email protected]