The Mitel User Group site has a new look. A few sections are still on their way — check back soon, or reach out directly.
The Mitel User Group site has a new look. A few sections are still on their way — check back soon, or reach out directly.
The MUG Board of Directors is a volunteer leadership team composed of active Mitel customers who help guide the strategy, priorities, and activities of the Mitel User Group — and act as the primary liaison between the customer community and Mitel leadership.
Each board member plays an active role in ensuring MUG delivers value to its diverse user base:
Provides overall leadership, represents MUG externally, and drives strategic vision.
Supports the president and coordinates board initiatives and member engagement.
Maintains records, documents meeting outcomes, and manages official communications.
Oversees financial matters, budgets, and sponsorship allocations (where applicable).
Advocate for members in specific regions or topic areas (e.g., technical content, events, training), ensuring MUG offerings stay relevant and impactful.
The full Board meets once per month to review initiatives, plan events, discuss feedback channels, and align on strategic priorities.
Once per year, the Board meets in person with Mitel leaders and subject matter experts to:
This annual engagement ensures member voices are heard at the highest levels and that MUG can communicate real customer priorities back into Mitel’s product and strategy conversations.
CTO / CIO / CPO
Building Products, Inc.
United States
Why MUG: “Being a member of MUG has been incredibly rewarding. It provides valuable opportunities for networking, ongoing education, and early insight into Mitel’s future offerings, all of which have helped me expand my industry knowledge. The collective experience within the group is truly impressive, and collaborating with such a knowledgeable community makes the experience even more impactful.”
IT Senior Manager
First Interstate Bank
United States
Why MUG: “Mitel’s solutions are comprehensive; it has allowed our organization to be nimble in the business landscape. I bring with me a unique lens as I have experienced all sides of Mitel: VAR, employee, & customer.”
HR Systems Administrator
Centerline Windsor Limited
Canada
Why MUG: “Volunteering with MUG provides opportunities to network & collaborate with other members within the MUG community. Being able to collectively contribute to the MUG community brings great satisfaction when I see how far we have come in helping influence Mitel’s direction for the future.”
Head of Voice Networks
ETH Zurich
Switzerland
Why MUG: “We always seek close cooperation with the manufacturer, and MUG is a body in which this cooperation goes hand in hand with influence on the future product strategy. Networking with other manufacturers (interfaces), for example, is in our interests. An isolated individual solution is not a solution for the future.”
Head of Digital Communications
Sheffield Teaching Hospitals NHS Foundation Trust
United Kingdom
Why MUG: “My interest in MUG lies in its unique role as a bridge between vendors and users, where collaboration can shape the future of enterprise communications. I want to strengthen the voice of the public sector—particularly healthcare—within the community, ensuring its distinct challenges are represented…I see MUG as a forum that not only shares knowledge but also influences product direction in ways that deliver real-world resilience and value for its members.”
Director of Telecommunication Services
City of Baltimore
United States
Why MUG: “Offer experience in digital transformation, particularly for government entities who are slow to migrate. I look to be a part of the Board as it advocates in engaging Mitel to continue the drive towards mobility and cloud. I look to advise and advocate for change.”
Service Delivery Responsible & Product Owner
SEB (Skandinaviska Enskilda Banken)
Sweden
“My focus is on bringing European market insight to MUG — including how Mitel product utilisation differs across continents — alongside contributions in security. My vision is a MUG that remains genuinely global and continues to hold a strong position with Mitel.”
IT Specialist
Central New Mexico Electric Cooperative
United States
Why MUG: “Volunteering and being involved with MUG allows me to share my insights with Mitel Leadership and have meaningful conversations with other Mitel users. I like the opportunity to collaborate with others that have similar systems as we do so we can move our technologies forward and stay current in the industry.”
Chief Technology Officer
Saint-Gobain Distribution Bâtiment
Frances
Why MUG: “As a MUG Board member, I can represent French/European users. I have the opportunity to meet Mitel leaders and share customer product and partner challenges. Additionally, I stay informed about Mitel’s strategy and product evolution and can provide information to users.”