Scaling Customer Experience at Speed: Lessons from a Nationwide Communications Transformation
By Nicolas Saint-Remy, Deputy CIO, Saint-Gobain Distribution Bâtiment and Mitel User Group Board Member Telephony remains the preferred channel for our customers, but for many organizations, legacy infrastructure is no longer able to support modern expectations. At Saint-Gobain Distribution Bâtiment, this was exactly the challenge we faced. With more than 2,000 retail shops across France, […]
From Infrastructure to Experience – Questions I’m Taking to HIMSS and Enterprise Connect
Authored by Tom Boyle, Director, Mitel User Group Board of Directors In March I’m excited to be attending both HIMSS and Enterprise Connect in the US in my role as Executive Director of Mitel’s Global User Group. It will be my first major set of events in the role, and it comes at a time when the […]
Industry Deep Dive: How the City of Baltimore Uses Mitel to Power Citywide Communications
By Simon Etta, City of Baltimore | Mitel User Group Board Member For city government, communications are critical infrastructure. Every call supports public safety, city operations, or a resident seeking help. At the City of Baltimore, we support more than 10,000 end users across dozens of departments, which means our communications platform has to be […]
Mitel User Group Announces 2026 Global Board of Directors
Mitel User Group Announces 2026 Global Board of Directors Newly elected and returning leaders bring fresh perspective, continuity, and global expertise to guide the MUG community in 2026 January, 26 2026 – The Mitel User Group (MUG), the independent, customer-led community representing Mitel users worldwide, is pleased to announce the results of its 2026 Global Board of Directors election. The newly seated […]
Rückblick 2025 – MUG DACH
Mein erstes Jahr im Board of Directors der Mitel User Group war intensiv und voller wertvoller Erfahrungen. Die Veränderungen und Herausforderungen unter dem Jahr haben unser gemeinsames Verständnis für die Bedürfnisse der Community weiter geschärft. Besonders in der DACH-Gruppe lag der Fokus auf der erfolgreichen Integration der Mitglieder der Unify User Gruppe. Mit der Wiederaufnahme […]
Mitel User Group: une année de croissance et d’innovation – cap sur 2026
Alors que nous clôturons une année 2025 exceptionnelle pour le Mitel User Group (MUG), nous souhaitions partager avec vous, utilisateurs Mitel en France, les points forts qui ont marqué la communauté à l’échelle internationale. Cette année, les membres du MUG ont une fois de plus démontré la force de la collaboration entre pairs : échanges […]
2025: A Year of Connection, Community, and Customer Voice
By Cas – President, Mitel User Group As we close out another landmark year for the Mitel User Group, I’m amazed by the momentum this community continues to build. The conversations, collaboration, and collective problem-solving happening across MUG are unmatched in the industry. I recently shared on the K&Co Tech Podcast that communities like MUG […]
Global Moments, Local Impact: MUG Chapters This Fall
This fall, Mitel User Group (MUG) members continued to build community and share knowledge through local chapter gatherings across Europe. These customer-focused events provided valuable opportunities for connection, collaboration, and meaningful conversations about the latest innovations within the Mitel ecosystem. MUG Netherlands: Rotterdam Gathering In September, the MUG Netherlands regional group hosted its fall meetup […]
The Momentum of Mitel and the Power of MUG
The Momentum of Mitel and the Power of MUG By Cas Rangel, CTO of Building Products Inc. and President of the Mitel User Group (MUG) Board of Directors This past month, the Mitel User Group (MUG) Board of Directors came together for our once-a-year in-person meeting at Mitel’s office in Munich, Germany. While our board […]
Welcome to the MUG Blog: The Voice of the Mitel Customer
Welcome to the MUG Blog: The Voice of the Mitel Customer We’re excited to officially launch the MyMUGVoice – the Mitel User Group (MUG) Blog, a dedicated space where Mitel customers can share their stories, insights, and experiences. The MUG community has always been about more than just products and technology. It’s about connecting across […]