Scaling Customer Experience at Speed: Lessons from a Nationwide Communications Transformation
By Nicolas Saint-Remy, Deputy CIO, Saint-Gobain Distribution Bâtiment and Mitel User Group Board Member Telephony remains the preferred channel for our customers, but for many organizations, legacy infrastructure is no longer able to support modern expectations. At Saint-Gobain Distribution Bâtiment, this was exactly the challenge we faced. With more than 2,000 retail shops across France, […]