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News

& Insights

Stay informed with the latest MUG updates, Mitel announcements, and industry insights.

Why SWA Matters

By Judy Abbott, CenterLine – MUG Board Member & Mitel Customer At CenterLine, reliable, secure communication systems are essential to keeping our operations running smoothly. We serve OEMs and Tier suppliers across the automotive, mass transit, aerospace, and defense industries—environments where even minor system disruptions can have serious downstream impacts. From a customer perspective, Mitel […]

Another Milestone for MUG: Omaha 2026 Delivers Big

What a thrill to welcome the Mitel User Group community back to Omaha for our second MUG regional event! After last year’s inaugural success, expectations...

Scaling Customer Experience at Speed: Lessons from a Nationwide Communications Transformation

By Nicolas Saint-Remy, Deputy CIO, Saint-Gobain Distribution Bâtiment and Mitel User Group Board Member Telephony remains the preferred channel for our customers, but for many...

From Infrastructure to Experience – Questions I’m Taking to HIMSS and Enterprise Connect

Authored by Tom Boyle, Director, Mitel User Group Board of Directors In March I’m excited to be attending both HIMSS and Enterprise Connect in the...

Industry Deep Dive: How the City of Baltimore Uses Mitel to Power Citywide Communications

By Simon Etta, City of Baltimore | Mitel User Group Board Member For city government, communications are critical infrastructure. Every call supports public safety, city...

Mitel User Group Announces 2026 Global Board of Directors

Mitel User Group Announces 2026 Global Board of Directors Newly elected and returning leaders bring fresh perspective, continuity, and global expertise to guide the MUG...

Rückblick 2025 – MUG DACH

Mein erstes Jahr im Board of Directors der Mitel User Group war intensiv und voller wertvoller Erfahrungen. Die Veränderungen und Herausforderungen unter dem Jahr haben...

Mitel User Group: une année de croissance et d’innovation – cap sur 2026

Alors que nous clôturons une année 2025 exceptionnelle pour le Mitel User Group (MUG), nous souhaitions partager avec vous, utilisateurs Mitel en France, les points...

2025: A Year of Connection, Community, and Customer Voice 

By Cas – President, Mitel User Group As we close out another landmark year for the Mitel User Group, I’m amazed by the momentum this...

Global Moments, Local Impact: MUG Chapters This Fall

This fall, Mitel User Group (MUG) members continued to build community and share knowledge through local chapter gatherings across Europe. These customer-focused events provided valuable...

Why SWA Matters

By Judy Abbott, CenterLine – MUG Board Member & Mitel Customer At CenterLine, reliable, secure communication systems are essential to keeping our operations running smoothly. We serve OEMs and Tier suppliers across the automotive, mass transit, aerospace, and defense industries—environments where even minor system disruptions can have serious downstream impacts. From a customer perspective, Mitel […]