MUG Newsletter: September 2020 Issue

A few selected articles from the September 2020 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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How Google Cloud Contact Center AI works with Mitel Video Live!

Businesses are built on the experiences they provide. And your customers value a quick and seamless experience. That’s why Google Cloud and Mitel have partnered to bring artificial intelligence to the contact center.

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Mitel Blog: Tech Will Help Higher Education Emerge from COVID-19

Universities have played a key part in the fight against COVID-19, providing thousands of medical and nursing student volunteers, supplying specialist equipment and on-site facilities. But the tertiary education sector has been hit hard by the crisis. An industry that typically generates more than £95 billion for the UK economy and over 940,000 full-time equivalent jobs, universities and colleges now face the challenge of adapting their processes and how they engage with students, leveraging technology wherever they can to continue to support both students and employees. Continue Reading


Article:City of Edinburgh Council Powers Up During Lockdown with Remote Working

COVID-19 has been one of the most disruptive crises to impact businesses, society and the wider economy in a long time. However, for many organisations, the consequences of coronavirus has brought forward up to two years of technological change in a matter of weeks. This is certainly the case for The City of Edinburgh Council in the UK. Read More