MUG Newsletter: November 2018 Issue

A few selected articles from the November 2018 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Seven Reasons to Move Your Contact Center to the Cloud

The best way for companies to distinguish themselves is to deliver an exceptional customer experience. Consistently delivering excellent customer experiences, however, often requires new contact center technology that supports both the customer relationship and corresponding internal processes for the digital age.

Watch this informative webinar with Melanie Turek, Fellow and VP of Research for Frost & Sullivan to learn:

  • The high cost of not meeting customer expectations
  • The benefits of cloud-based contact center models
  • Why early adopters achieve stronger revenues and margins

Download Frost & Sullivan's, "Seven Reasons to Move Your Contact Center to the Cloud" whitepaper as an additional resource.

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2018 Cybersecurity Predictions
written by Allan Alford, Mitel CISO

Allan Alford joined Mitel IT as Chief Information Security Officer (CISO) in July 2018.  In this role, Allan oversees Mitel information security strategy, security architecture and compliance against security standards. He is responsible for assessing, developing and implementing industry best practices across Mitel.

Allan wrote this article (2018 Cybersecurity Predictions) in February 2018, and plans to write his 2019 predictions in the coming month.  We will look forward to sharing this with you, along with other articles by Allan in his "One CISO's Opinion" series. Enjoy!

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