MUG Newsletter: May 2019 Issue

A few selected articles from the May 2019 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Mitel Expands Partnership with Google Cloud for Optimal Reliability and Customer Experience

San Francisco April 09, 2019 (Business Wire)

Mitel portfolio further leverages the stability, security and compliance of Google Cloud Platform as well as advanced AI and analytics capabilities

● Delivers on rigorous security and reliability requirements for public and private cloud deployments
● Meets needs of customers in regulated industries with support for HIPAA and SOC 2 compliance
● Provides advanced analytics toolkit to enhance communications and collaboration for the modern worker

Mitel®, a global leader in business communications, has broadened its partnership with Google Cloud to provide greater security and reliability for customers looking to accelerate digital transformation by moving communications and collaboration to the cloud. As part of the expanded partnership, Mitel will now leverage Google Cloud Platform to support its public and private cloud solutions and deliver more innovative artificial intelligence (AI), machine learning and reporting capabilities.

Powered by the same network infrastructure as the world’s #1 search engine and most popular video sharing site, Google Cloud Platform offers Mitel customers some of the highest levels of security and availability with dedicated operational practices and 24/7 data center monitoring. Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.

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Kaizen IT: Lead Your Organization to Better Collaboration and Workflows

Mitel Blog - May 9, 2019, by Mona Abou-Sayed

Success in business depends on constantly improving processes – especially those involving collaboration – and kaizens can provide crucial help. Japanese for “continuous improvement,” a kaizen is a workshop-style event that brings people together to identify where and how work happens, and ways to optimize it. With every step your organization takes toward digital transformation, it is crucial to assess how you are collaborating and identify improvements. Hosting kaizens is Mitel’s approach—and it’s one that works.

For several years now, I have led kaizens in every functional area, from finance and R&D to marketing and sales. Inevitably, we find a lot of wasted efforts when we break down the inefficient processes and excessive collaboration tools.

To address this in your own organization, follow these steps for a successful collaboration kaizen:
1. Gather the right people.
2. Identify the current state of collaboration.
3. Outline your plan for the future state.
4. Foster a continuous improvement culture.

Let me walk you through each step in more detail.

Gather The Right People

Start by gathering key stakeholders in the collaboration process you want to improve, pulling from multiple teams and departments as necessary. Six to twelve people is ideal; definitely don’t go over twelve. Meet somewhere free of outside distractions.

Have the team agree on the specific collaboration process it will address and how to measure success. This keeps everyone focused, engaged and on message.

Identify The Current State Of Collaboration

Discuss and document the current state of the collaboration process thoroughly, listing all the tools used. This allows everyone to see how things actually work outside of the “official” process.

Always Ask Why
We often fall into the habit of doing things the same way we’ve always done them. To overcome this, ask why things are done a certain way and evaluate the role your collaboration solutions play. If you find those solutions are inhibiting your process, identify:

• Why your existing solutions aren’t working
• Why you need a new solution
• What specific task(s) you need the new solution to perform

Answering the “why” may require time to dig into your data and ask the tough questions. It’s challenging, but dealing with it will almost always expose the real blockers to productivity. Remember, Einstein’s definition of insanity is, “Doing the same thing and expecting different results.” Typically when this is completed the team’s eyes are opened to the excessive complexity of the existing process and everyone becomes ready to brainstorm ideas for improvement.

Go to “Gemba”
Gemba is a Japanese term for “where the real work is done.” Going to Gemba ensures that you are talking to the real people who can help you identify the issues with your collaboration process by helping you truly understand:

• How work is done in your organization
• What tools you use today
• How employees will realize the value of a solution
• What drives productivity

After all, collaboration means different things to different people. A sales account manager’s workflow and collaboration needs differ from those of a human resources employee, and the key to the adoption of a new solution later on will be to meet the individual needs of each user—which brings me to the next step...

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