MUG Newsletter: March 2018 Issue

A few selected articles from the March 2018 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Mitel Next - Munich Recap

Mitel welcomed a packed house of more than 400 partners, customers, consultants, media and analysts in Munich earlier this month. Mitel CEO Rich McBee, focused on the Future of Collaboration and featured Mitel customer the Tottenham Hotspur F.C., leading customer experience expert frog design, and a special appearance from Mitel Chairman and co-founder Sir Terry Matthews.

Additional Presentations:

MLB hits home run by shifting its communications to a private cloud


Every industry is being impacted by digital transformation. The ability to improve the experience of those who interact with organizations is now a top priority for organizations of all sizes in almost all verticals. The first step in digital transformation is to modernize the underlying infrastructure, since this will bring the necessary levels of agility, scale and resiliency required to fuel digital initiatives.

The sports and entertainment industry is certainly not immune to this trend. In fact, every sports league is looking for ways to improve the overall fan experience to capture a greater share of entertainment spending. Entertainment is highly competitive, with many options available. Major League Baseball (MLB), in particular, has been feeling the heat as games have gotten longer and many younger fans have tuned out.

Historically in the MLB, decisions on communications infrastructure were made by individual teams, leading to a highly inconsistent experience and services that differed from location to location. In 2015, however, MLB spent about $300 million to bring Wi-Fi to every stadium.

And now it has partnered with unified communications (UC) vendor Mitel, which will provide a centrally managed system that will deliver communications to dugouts, bullpens, press boxes and video review rooms (instant replay) at every ballpark in the major leagues. Read more here.