Solidus User Group Sweden Event Recap
In Sweden we have two user groups when it comes to Mitel products; Mitel User Group Sweden and Solidus User Group, the Solidus group focuses on the contact center platform, MiCC Enterprise.
The Solidus User Group, called SECUG, meets twice a year at a two day event with participants mainly from Sweden but also Norway and Denmark. At the event we learn, discuss, network and share experiences and knowledge from our daily work within the platform.
This past November, people from different roles and branches immersed themselves in two full days of MiCC Enterprise. The event began a bit different than usual, with a visit to the Swedish Tax Authority office in the city of Linköping. They are using MiCC Enterprise and during the last few years they have been digitalizing their customer contacts. During the visit we got to see live demos and presentations as well as a tour to meet some agents in the Tax information customer service division.
We focused on emerging trends in digital customer service, viewed live demos and learned how to integrate MiCC Enterprise with other platforms to get new functions and features.One important aspect of the event was learning about the importance of having a positive attitude in the contact center to increase customer experience. As we all know, this can be a daunting task but one that needs our business’ attention to provide that desired level of customer service.
Day two included an informative presentation from Mitel Sweden on the latest information about MiCC Enterprise and Mitel, as well as a large group discussion with attendees.
This highly anticipated event concluded on a high note, a great success, now onto planning the next event in April!