MUG Newsletter: February 2019 Issue

A few selected articles from the February 2019 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Defining Future Uses for AI in Business Communications

Artificial intelligence (AI) and machine learning are still in their early stages, and there’s much speculation about whether robots will replace humans on the job. And it’s true that the technology offers numerous possibilities to improve how businesses communicate, train their employees, encourage collaboration and interact with customers. Clearly, AI is set to make future business communications much more effective.

While some of the potential applications are already clear, others are not. Here’s what you can expect in the near future, and what you need to keep on your radar.

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Case Study: Mitel@Mitel

With 45 years in the communications industry, Mitel has grown by strategic acquisition. Each transition brought with it the incorporation of different types of systems, and implementing disparate features and services into the existing infrastructure was an ongoing challenge. Office and remote workers needed more continuity and reliability from their communications technology so they could work and collaborate effectively, no matter where they were located. To accomplish this, Mitel needed to consolidate systems and eliminate hardware dependencies by decommissioning old servers in several North American locations, as a start. Then, all products and solutions needed to be moved to a different infrastructure that could provide the same services with less components. “We hadn’t been able to operate the way our customers operate and take advantage of all the easier ways of doing provisioning and management because we were restrained by those older servers and aging infrastructure,” said Sean MacDonald, Mitel@Mitel Senior Manager for Mitel.

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