MUG Newsletter: December 2020 Issue

A few selected articles from the December 2020 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Mitel Whitepaper: Customer Experience Challenges in Pandemic Times

Why Keeping The Status Quo Isn't an Option for Contact CentersDelivering great customer experiences (CX) isn’t always easy, even in the best of times. When the stakes are high like today and customers are being especially cautious in spending, bad CX can put an organization’s very survival at risk. Rising call volumes due to COVID-19 and anxious customers have only amplified issues.

In cases where CX fails to hit the mark, organizational and technology issues are usually at play. Creating a customer-centric culture typically doesn’t happen overnight, but the right customer experience technology can help speed the process by empowering customer representatives, contact center agents and everyone who touches the customer journey with the tools they need to provide better service.

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Migrate to the Cloud in 5 Simple Steps

A future with more features and less maintenance awaits you with Mitel's MiCloud Connect. To alleviate any concerns you might have about your journey to the cloud, this simple document outlines the five steps to activating your new system

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