MUG Newsletter: August 2018 Issue

A few selected articles from the August 2018 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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Mitel Standard Linux and Antivirus Software Guidelines

Many of Mitel's real-time applications are designed to run on a purpose-built Linux operating system known as Mitel Standard Linux (MSL). MSL is based on the CentOS distribution with all unnecessary packages removed and certain services replaced to reduce the attack surface.

Real-time applications such as MiVoice Business, MiVoice Border Gateway and MiCollab require unfettered access to processor resources, memory systems, disk drives and network communications. When these real-time applications are deployed on proprietary hardware, industry standard servers or virtual machines - as per Mitel's Engineering Guidelines - the underlying hardware resources (physical or virtual) have been sized to ensure that the applications will have the unrestricted and timely access to resources that they require.

Please click here to view the guidelines document. For future access, you can also visit and login. Click on 'Knowledge Management System'.  Once in KMS, search ‘Mitel Standard Linux and Antivirus Software’.  The document was last updated on July 18, 2018.

Google Cloud + Mitel

On July 24, Mitel announced a new partnership with Google. This new partnership will accelerate and automate contact center agent work streams to deliver seamless interactions and exceed customer expectations. For more information check out the Mitel website.