MUG Newsletter: April 2018 Issue

A few selected articles from the April 2018 issue are presented on this page. To read the full issue, click the button below. Back issues can be found in the Archive box at right.

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What's ahead for GMUG

As your recently elected Global Mitel User Group President, I would like to thank all of you who have been active participants in your Regional User Groups over the years and more recently in the Global Mitel User Group.

This year we are planning more exciting learning and networking opportunities for you.  Just a few engagement activities in the works are the Mitel roadshows coming to a city “near you” in North America (May - Sept) that will feature Major League Baseball, the Mitel Next event (October), and another virtual event (November), and all the exciting events your regional boards are planning.

Now that the Global Mitel User Group is well on its way, it’s our goal to formally announce the different types of memberships being made available along with the cost and value proposition for each.  As we have been stating for the past few years, in order to be an independent entity, we need to charge membership fees for the higher valued features.  So, you can also expect to see some marketing items coming out in the next few months explaining the memberships in more detail.  Again, I want to thank you all for taking time out of your busy work schedules to engage with each other.  The networking and joint problem solving we can do as a group is a priceless feature of membership!  And, I hope to see you at several events throughout the year.

Finally, did you hear the news this week?  Mitel has entered into a definitive arrangement agreement to be acquired by affiliates of Searchlight Capital Partners for $2 Billion.  To learn more about this agreement, click here.

Marci Payne
Global Mitel User Group President


Mitel Training - What's New

Did you know Mitel offers free training content that is available online 24/7 for your consumption?

The following content is now available:

  • Phone and Desktop Application (available in multiple languages)  Click Here
  • MiContact Center Business YouTube Click Here

Need something different? Mitel offers a full suite of end user courses. Click Here to review our entire catalog. If you're still not finding what you're looking for, please contact us and one of our team members will be happy to assist you.  If you're not sure who to contact, you can view our full list of training locations.

Stay tuned for next month’s newsletter as we will be releasing details on training that will be made available to User Group members only!