Member Benefits

MUG strives to provide our members with continuous opportunities and a premium experience, which is why we’re excited to introduce MUGpro, our upgraded membership plan. In addition to all the great benefits you’ve been receiving as a MUG member, you’ll now have access to a Sandbox testing environment, Mitel Field Trial opportunities, Release Notes webinars, and much more!

What is the difference between MUG and MUGpro?

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Click each benefit to learn more!

Free Membership PlanMUGpro
Virtual Events
Live Technical Webinars
Access to Online Forums
MUG Communications
Personal & Professional Networking
Influence Mitel Product Development
Quarterly Release Notes Webinar
Mitel Field Trial Awareness
Roadmap for Mitel Products
Exclusive Virtual Event Experience
Mitel Sandbox Environment

*As a regional member of a MUG local group, you pay annual dues – those dues get you access to MUGpro. You do not pay double to access MUGpro benefits.

MUGpro: $99 USD Individual | $349 USD Corporate Unlimited

How do I upgrade my existing MUG membership?

Simply login to the MUG website, navigate to your “Profile” page and click the “Membership” tab on the far right. From there, click your upgrade preference – Individual or Corporate, and follow the necessary steps to purchase the upgraded membership.


Upgrade Now

Are you already a paid regional MUG member?

Good news! You have access to all the MUGpro benefits as well. Please contact your local regional admin to notify Global MUG of your membership to be granted access to all the newly added benefits.

Are you already a MUGpro member?

Simply click here to access your benefits.

Learn More About MUGpro Benefits:

Sandbox Environment

As a MUGpro member, you will have access to the Mitel Sandbox Environment. The Sandbox includes the latest versions of MiVoice Business, MiCollab and Mitel Border Gateway for your usage. The products are available for only two reservations per week by an individual (or organization) throughout the year. The Sandbox Environment is open to end-customers only, no partners at this time.

Mitel Field Trials

Mitel seeks candidate customers and partners to participate in External Field Trials (EFT) for various Mitel products. To be eligible to participate in the Field Trial process, a questionnaire is given that needs to be completed for Mitel’s evaluation and approval.

Quarterly Release Notes Webinar

Join Mitel for a release notes webinar taking a deep dive into the newest releases from the prior quarter.

Roadmap for Mitel Products

What Mitel product developments or enhancements are coming in 2020 and beyond? We’ve got the scoop, and this is where you’ll find it.

Exclusive Virtual Event Experience

Participate in our virtual event and have access to an exclusive membership experience (experiences change by event).

Webinar Library

Live webinars are a benefit of the Mitel User Group. As a MUGpro member, you have access to all recordings on demand.


Refund Policy: Refunds available up to 30 days after purchase and have not taken advantage of any benefits within MUGpro.