Voicemail boxes not playing greeting

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This topic contains 2 replies, has 2 voices, and was last updated by  David Seaman II 1 month, 2 weeks ago.

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  • #5566

    David Seaman II
    Participant

    I have a Mitel 200 icp ver 5. all old mailboxes play personal greeting new one do not. they are under the 222 mail box license. If I rerecord a old mail box greeting it stop play personal greeting and only plays Mitel caned greeting.
    IM kind of at a loss vms ports and ext all programmed per hand book. no errors when check vms through port 2002.

    #5590

    This doesn’t sound like a familiar scenario. Can you provide any further details?

    #5592

    David Seaman II
    Participant

    This is what mitel sent me to fix issue i was having, don’t know how all mailboxes got changed to option 2. There are a 177 mailboxes, and no quick way to change all boxes back to 4.

    This set on a mailbox by mailbox basis. Follow these instructions to change each greeting;

    Setting Call Forward to Voice Mail
    1. Access the System Administrator’s Mailbox. Ie:999 pc:220900
    2. Press 2 for the Edit Mailbox menu.
    3. Enter the mailbox number to edit.
    4. Press # at each prompt until you hear the “Technician Function Code” prompt.
    5. Enter the desired Non-busy greeting option number from the Non-busy Options table below for the default condition. IE: 0,1,2,3,4,5,6,7
    6. The Technician’s function code prompt repeats. Enter the desired Busy option from the Busy Options table below.
    7. Repeat for other mailboxes as required.

    Non-Busy Options
    The following table describes the behavior when bilingual operation is disabled and the mailbox is set up-that is, a name and personal greeting have been recorded by the owner.
    If the mailbox is NOT setup, the fixed system message, “I’m sorry, the person you’re trying to reach is unavailable at this time” plays instead of the personal greeting and the mailbox number plays instead of the mailbox name.

    Greeting Option Plays…
    0 (default) a personal greeting (as recorded by the mailbox user) followed by the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.
    1 a personal greeting as per Option 0, followed by the leave-message tone, and then silence.
    2 the fixed system message, “I’m sorry, the person you’re trying to reach is unavailable at this time” followed by the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    3 the fixed system message as per Option 2, followed by the leave-message tone, and then silence.
    4 a standard greeting (as recorded by the administrator or other person), followed by the mailbox owner’s name (as recorded by the owner),and then the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    5 a standard greeting as per Option 4, followed by the leave-message tone, and then silence.
    6 a standard greeting as per Option 5 minus the mailbox user’s name, followed by the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    7 a standard greeting as per Option 6, followed by the leave-message tone, and then silence.

    Busy Options
    The following table describes the behavior when the mailbox is set up-that is, a name and personal greeting have been recorded by the mailbox owner.

    If the mailbox is NOT setup, the fixed system message, “I’m sorry…” followed by the mailbox number and “…is currently on the phone” plays instead of the mailbox name and personal greeting.

    Greeting Option Plays…
    0 (default) the following fixed system message in both the primary and alternate languages if Bilingual operation is enabled and the caller has not chosen a language:
    “I’m sorry, the person you are calling is currently on the phone” followed by the mailbox owner’s personal greeting, then the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.

    If Bilingual operation is disabled, the following plays:
    “I’m sorry…” followed by the mailbox owner’s name, then “…is on the phone” and the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    1 “I’m sorry…” followed by the mailbox owner’s name, then “…is on the phone” and the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    2 the fixed system prompt (“I’m sorry…”) as per Option 1, followed by silence instead of “Begin speaking after the tone…”.
    3 the fixed system message, “I’m sorry, the person you are calling is currently on the phone.” Followed by the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    4 the fixed system message, “I’m sorry, the person you are calling is currently on the phone.” Followed by silence.
    5 the currently selected Non-Busy Greeting option. For example, if the Non-Busy Option is 0, then callers encountering a busy extension will hear the same greeting heard when the extension is not answering or call forwarded always to voice mail
    6 a standard greeting as per Option 5 minus the mailbox user’s name, followed by the fixed system prompt, “Begin speaking after the tone, then hang-up when you are finished or press any key for further options.”
    7 a standard greeting as per Option 6, followed by the leave-message tone, and then silence.

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