Turn on twinning for an extension using MIVB?

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  • #5960
    George Fitz
    Participant

    Hello,

    Can anyone tell me if it is possible to toggle on Twinning for an extension, using the PBX rather than a user’s physical phone? Our company is all working from home now, and some of our staff don’t have Twinning toggled on, on their Mitel deskphones. Rather than physically going into the office to hit the Twinning (Personal Presence) button on the phone, I’m hoping I can toggle it on in MIVB. Can anyone tell me if that is possible?

    Thank you!
    George

    #5961
    Eric Laracuente
    Participant

    Hi George,

    You can toggle their multi-device presence by going into the MCD, Users and Devices, group Programming, Multi Device and searching for their extension.

    Once there, you can toggle the device presences and save. Hope this helps!

    Stay safe!

    Eric.

    #5962
    George Fitz
    Participant

    Awesome- that worked perfectly. Thanks so much for the quick response!

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