SMS Chat queue

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This topic contains 1 reply, has 2 voices, and was last updated by  Eric Laracuente 2 weeks, 3 days ago.

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  • #5718

    Kurt Bobinger
    Participant

    We have implemented SMS Chat into our call center and it is working great, however there is one last step. We would like for when no agents are logged in to the SMS queue for the customer to get an auto-reply message, similar to when it is outside business hours. This would be a situation when we are closed for any day outside of the normal business schedule. TIA!

    #5719

    Eric Laracuente
    Participant

    Hi Kurt,

    On the Inbound Routing for the SMS Media Server, have you tried adding a Queue routine that checks for the agents available? You can then trigger the behavior you’re looking for.

    Let me know if you need any further details.

    Thanks!

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