SIP 6867i Firmware

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This topic contains 7 replies, has 5 voices, and was last updated by  James Wong 2 years ago.

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  • #3122

    Garry Robertson
    Participant

    Where can I find firmware update within Mitel Connect? I have tried the public page but the link is down.

    Thanks for your help

    #3125

    Jason Spainhour
    Moderator

    Garry,

    Historically, updates have not been made directly available to end-customers. Your Mitel Partner should be able to provide these to you, however.

    Jason

    #3126

    Bjørn Sund
    Participant

    Aastra used to have a separate page for phone firmware, making them available through the Knowledge Base directly. These days firmware is only linked from the PBX software release, and the link goes straight to the password protected ftp server where both PBX software and phone firmware lives.

    https://mitel.custhelp.com/app/answers/answer_view/a_id/1007901 is an example, firmware download is listed and linked under Downloads but it won’t do much good.

    As Jason says, you need your partner to help you.

    Bjørn

    #3127

    Antony Woods
    Participant

    Hello

    I have this link which has firmware for the handsets.
    Not sure what Version of software or SP they are valid for, but suspect the release notes will detail

    http://www.mitel.com/open-solutions-documents/6865/6800-series-sip-firmware-package-all-models-v4301052-sp1-ga-022017

    Would be best to check with your partner that these are valid for your release though

    Antony

    #3136

    Garry Robertson
    Participant

    Thanks Anothony, that is what I was looking for. I am a new Mitel Partner and the Public link was not working a couple of days ago. I was looking for a Mitel Connect link as I have a phone that is getting web recovery screen.

    #3137

    James Wong
    Participant

    FYI we’ll be posting our SIP 5.0 software for the 6800 Series IP phones shortly. This software release will now support Bluetooth Cordless Handsets on the 6873 SIP Phone and other great features. Checkout the Release Notes for more details.

    Firmware will be posted to http://www.mitel.com/open-solutions-documents/ or visit http://www.mitel.com and click on “Open Standard Market Technical Documentation and Firmware” at the bottom of the page under Support.

    James

    #3179

    Garry Robertson
    Participant

    I have tried to load the firmware using the link above but I am not able to. Who can I contact at Mitel for support?

    New Partner?

    #3181

    James Wong
    Participant

    In North America, you can contact Mitel SIP Phone Technical support at 1-800-574-1611. Other contact details are available on this page http://www.mitel.com/mitel-technical-support

    James

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