Tagged: SIP 6800
September 18, 2017 at 5:48 pm #3122
Where can I find firmware update within Mitel Connect? I have tried the public page but the link is down.
Thanks for your helpSeptember 18, 2017 at 6:24 pm #3125Marci PayneModerator
Historically, updates have not been made directly available to end-customers. Your Mitel Partner should be able to provide these to you, however.
JasonSeptember 19, 2017 at 1:40 am #3126Bjørn SundParticipant
Aastra used to have a separate page for phone firmware, making them available through the Knowledge Base directly. These days firmware is only linked from the PBX software release, and the link goes straight to the password protected ftp server where both PBX software and phone firmware lives.
https://mitel.custhelp.com/app/answers/answer_view/a_id/1007901 is an example, firmware download is listed and linked under Downloads but it won’t do much good.
As Jason says, you need your partner to help you.
BjørnSeptember 19, 2017 at 3:51 am #3127Antony WoodsParticipant
I have this link which has firmware for the handsets.
Not sure what Version of software or SP they are valid for, but suspect the release notes will detail
Would be best to check with your partner that these are valid for your release though
AntonySeptember 21, 2017 at 3:29 pm #3136
Thanks Anothony, that is what I was looking for. I am a new Mitel Partner and the Public link was not working a couple of days ago. I was looking for a Mitel Connect link as I have a phone that is getting web recovery screen.September 21, 2017 at 9:10 pm #3137James WongParticipant
FYI we’ll be posting our SIP 5.0 software for the 6800 Series IP phones shortly. This software release will now support Bluetooth Cordless Handsets on the 6873 SIP Phone and other great features. Checkout the Release Notes for more details.
Firmware will be posted to http://www.mitel.com/open-solutions-documents/ or visit http://www.mitel.com and click on “Open Standard Market Technical Documentation and Firmware” at the bottom of the page under Support.
JamesSeptember 25, 2017 at 3:57 pm #3179
I have tried to load the firmware using the link above but I am not able to. Who can I contact at Mitel for support?
New Partner?September 26, 2017 at 3:00 pm #3181
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