Pressing 0 when in Voicemail

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This topic contains 6 replies, has 3 voices, and was last updated by  Gerry hollander 1 year, 12 months ago.

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  • #2823

    Jason Hand
    Participant

    When anyone gets a users voicemail and presses 0 to get out, they get a notification: “you are being transferred to the attendant”, which is what we want, but the call gets stuck there and goes nowhere, just dead air.
    Where can i set what Pressing 0 while in voicemail does or goes to?
    We have MiVoice Business version 7.x, latest version of Nupoint within MiCollab server that handles all of our voicemail.
    I’ve looked in call flow for x2500 which is our voicemail extension and it only has 1 option – New call goes to message center, no other options there, thought that’s where i might find options.

    I dont’ see a way to add to the call flow either, there’s an edit button, but only options on that menu are delete call flow, delete action, start with template and copy from, thought there would be an add action also, but there isn’t.

    Any ideas?
    Thanks.

    #2824

    Jason Spainhour
    Moderator

    In the NuPoint Web Console, under Mailboxes, when you view someone’s mailbox, is there an entry in the “Attendant Extension” field?

    #2825

    Jason Hand
    Participant

    yup, that’s what controls it, thanks! that works.

    #2826

    Jason Hand
    Participant

    Is there any way to set the same attendant extension for all users that you know of? Or do I need to go through 1 by 1?

    #2827

    Jason Hand
    Participant

    Nevermind, found it, select all and edit when showing all extensions. Thanks for your help!

    #2831

    Jason Spainhour
    Moderator

    It should be in the templates if you’re using MiCollab, but that only works for new users.

    If NuPoint is stand-alone, you’ll need to remember to enter it, or Copy from a known good mailbox when you create new ones.

    #3247

    Gerry hollander
    Participant

    Additional question on the attendant. We would like to have the ring back heard when the call is transferred. Right now they get dead air until the attendant number goes into voicemail. Some settings are for an estimated 6 rings and the callers just hang up thinking the call got lost or disconnected.

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