On-shift Hot Line

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  • November 16, 2020 at 8:33 am #6524
    David Collard
    Participant

    We have a team that work on a shift type pattern, looking for a single line (DDI) that destinations is the on shift worker (Mobile).

    What is the best practices for setting this up?
    How are others accomplishing this type of scenario?

    MiVB 9.1 (3300 cluster)

    November 16, 2020 at 10:23 am #6525
    Bob Baddeley
    Participant

    Hi David,

    Are you using MiCollab ?

    Either way I would do it via a Ring Group. On the mobile MiCollab client all the members can change their status form present / not present so go on duty / off as required.

    If you do not have MiCollab it can also be done from a MiVB VoIP phone with a key appearance. For this though you would need to go into the office or have a Teleworker at home.

    Regards,

    Bob Baddeley

    November 16, 2020 at 12:50 pm #6526
    Derek Curry
    Participant

    We do this the same way. Point the number at a ring group. Make anyone needing to be on call a member of the group. Then have the on call users toggle their presence in the group via the MiCollab client (mobile, desktop, or web).

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