We have MiCollab with Nupoint and set up a call flow to allow callers to dial employees by name within it.
I was wondering if anyone has it setup to dial by extension.
If so, how do you configure that, and also… how the heck does one edit or add to the call flow already setup?
I see that I can edit info already in there, but if I want to add another option, like “press 8 or * to dial by extension”, how do I add to an existing call flow?
We have the latest version of MiCollab also, just got upgraded.