multiple 6873 phones for hospitality

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  • #3900
    George Biddlecomb
    Participant

    Has anyone installed multiple 6873 console phones for hospitality?

    It would be easier for the front desk personnel to learn 1 model of phone and be able to set wakeups etc. from either set. We are currently using 1, 6873 and 1, 6920 as the front desk sets.

    It looks like it would be possible to assign the permission set to multiple terminals/users with 6873 phones.

    #3901

    I checked with an engineer and they stated you can have multiple 6873 consoles on the MiVoice Office 400.

    #3902
    George Biddlecomb
    Participant

    Thanks Michael! It always looked good on paper but haven’t found anyone who’s done it. Guess that what happens in NA when your on a new product.

    #3904
    Herve Morin
    Participant

    hi George

    I confirm you can have more than one 6873 (up to 5) configured as front desk console.
    All consoles (and the web application) can access to the hotel functions at the same time.

    Remember that only one “user” number can be configured as “reception” number.
    If the different consoles are next to each other, you can allocate them to the same “reception” number.
    The phone calls to “reception” (calls from the rooms, “answer message” keys, …) will be presented (display and ringing) in parallel; once answered ringing will stop on the other.

    As an alternative, you can give the other phone a different call number, and configure a BLF key of the reception number.
    The calls will be presented on the “main” reception phone, and the other one will see/hear the BLF ringing. Drawback in that case is that you see the caller id only after having answered.

    other alternative for the back office is to use a BLF of the reception user and the web based application to activate wake-up.

    hope this helps.

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