Mitel IVR integration with web service applications

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This topic contains 1 reply, has 1 voice, and was last updated by  Hamada Hegazy 3 weeks, 3 days ago.

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  • #5613

    Hamada Hegazy
    Participant

    Dear All,
    i am installing MICC IVR system release 9.1.2 and i am trying to integrate our IVR with web service application to colloct and send data within the IVR.

    what i configured is trying to make the IVR to send specific data like customer ID and his phone number on a URL to dispatching system.

    when using the Execute activity to run the web service it succeeded and the result was “result ‘True’ status is OK” from the dispatching system.

    what i am asking for is how to assign the return values after running the execute activity like:

    Return (error)
    A return value of “error” will indicate an error so the IVR will play a recorded message to the caller.
    Return (ok)
    A return value of “ok” indicates the script completed its main purpose and the caller will be go to the next IVR step

    • This topic was modified 3 weeks, 3 days ago by  Hamada Hegazy.
    #5614

    Hamada Hegazy
    Participant

    Sorry it is IVR release 9.1.2

    • This reply was modified 3 weeks, 3 days ago by  Hamada Hegazy.
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