i am installing MICC IVR system release 9.1.2 and i am trying to integrate our IVR with web service application to colloct and send data within the IVR.
what i configured is trying to make the IVR to send specific data like customer ID and his phone number on a URL to dispatching system.
when using the Execute activity to run the web service it succeeded and the result was “result ‘True’ status is OK” from the dispatching system.
what i am asking for is how to assign the return values after running the execute activity like:
A return value of “error” will indicate an error so the IVR will play a recorded message to the caller.
A return value of “ok” indicates the script completed its main purpose and the caller will be go to the next IVR step