Inbound caller can hear user but user hears dial tone

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This topic contains 2 replies, has 3 voices, and was last updated by  Jason Spainhour 2 years, 2 months ago.

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  • #2928

    Tim Smith
    Participant

    I have a user with a Mitel 5330e IP Phone who only hears dial tone when receiving a call. The caller can hear the user, but the user can not hear the caller…only dial tone.

    #2939

    Hi Tim,

    I’ve spoken to a few of my contacts and the advice is to “please contact your channel partner to raise a ticket with Product Support, and they will look into the issue and if necessary get the Mitel design team involved”. Sorry I can’t be of more help, but this will required further technical investigation.

    Denise Desjardins

    #2945

    Jason Spainhour
    Moderator

    Tim,

    I’ve never heard of anything like this on an IP set before. It sounds like the call isn’t going to the user’s main line and they need to press the “ringing” line, but not if the caller is hearing them answer. Very strange.

    I agree with Denise that this is something that may require having a support ticket opened.

    Jason

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