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Ignite- Use of Account codes while holding [Enhancement]

Home › Forums › Contact Center › Customer service / general contact center questions › Ignite- Use of Account codes while holding [Enhancement]

Tagged: account code, call center, defect, hold, Ignite

  • This topic has 2 replies, 3 voices, and was last updated 1 year ago by Michael Wiblishouser.
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  • February 6, 2020 at 1:08 pm #5899
    Greg Jandrain
    Participant

    The ability to use Account codes for Ignite call center folks while the caller is on hold or immediately after during the work timer was removed as a defect from 9.1.30. We’d like to see the feature re-added (and of course working properly) in a the next release.

    February 6, 2020 at 1:21 pm #5900
    Matthew Craughwell
    Participant

    Have you raised this with your partner?

    • This reply was modified 1 year ago by Matthew Craughwell.
    February 8, 2020 at 6:44 am #5904
    Michael Wiblishouser
    Participant

    I went to the product line manager and they chased it all the way through research and development to learn that this feature never really was completely implemented because of the communication between MiCC and the MiVoice Business. The MiVoice Business will not accept account codes while on hold. The product line manager suggested that you work with your Mitel partner to create a Design Feature Request and we will take a look at it.

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