Ignite – Cannot login to email queue Home › Forums › Contact Center › Customer service / general contact center questions › Ignite – Cannot login to email queue This topic contains 2 replies, has 2 voices, and was last updated by Graham Dutton 3 months, 2 weeks ago. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts June 4, 2019 at 5:47 am #5293 Graham DuttonParticipant Hi, One of our users forgot to log out when they left for the day so a colleague manually logged them off the email queue but now the user cannot log back into the email queue. Has anyone got a fix for this? Thanks Graham June 4, 2019 at 11:35 am #5297 Michael WiblishouserParticipant You might want to verify that they are present in the email queue. Beyond that you might want to reach out to the Mitel installing partner so that they can help you trouble shoot the issue. June 5, 2019 at 5:27 am #5300 Graham DuttonParticipant Thank you for your reply. I had logged it with our Installing partner – they disabled email on employee and re-enabled and that allowed agent to sign in to emails again. I was just interested to see if other organisations have had similar issues with ignite (currently version 9.1) with presence on queues behaving like this. Author Posts Viewing 3 posts - 1 through 3 (of 3 total) You must be logged in to reply to this topic.