I am wondering if anyone here has experienced an issue with EHDU where randomly you can no longer call the number and have to RTS the EHDU Extension to make it work again. I’ve had this happen to 10+ EHDU Extensions in the last 4-5 months. I’ve seen EHDU Extensions active for 1800, 4400, 4800 hours so it’s completely different in those terms.
We are running 9.0 SP3.
Hopefully someone has some potential insight. I did open up a request via my channel partner to Mitel but the responses we have been getting have been very lackluster. I have provided to Mitel CCS Trace logs of when this happens as well as the System Diagnostics.
The CCS Trace Logs literally show the EHDU Looping.
These are our current EHDU COS Settings. I believe these are all correct.
Green BLF Lamp for Logged in Hotdesk User No
Hot Desk Auto Logout Timer 0
Hot Desk External User – Allow Mid-Call Features Yes
Hot Desk External User – Answer Confirmation No
Hot Desk External User – Dial Tone on Call Complete Yes
Hot Desk External User – Permanent Login Yes
Hot Desk External User – Remote MWI Enable Feature Access Code
Hot Desk External User – Remote MWI Disable Feature Access Code
Hot Desk Login Accept Yes
Hot Desk Remote Logout Enabled Yes