Delegates can't manage meetings in Outlook

[James Tucker]

So if I create a Micollab Meeting in outlook, my delegates cannot edit that meeting in Outlook. They get an access denied message, MiCollab meeting owner credentials required. So basically the Outlook plugin for Micollab is completely useless for anyone who has an EA managing their meetings. Do people just not use outlook anymore?

[Kevin Dransfield]

Check the End User Portal

Log into AWV portal > Audio, Web and Video Conferencing > Settings > Delegates > Add required users

[James Tucker]

Thanks for the suggestion.
Delegates are already added in the portal.
We only get the error message when trying to manage the meetings through outlook.

Outlook permissions are also already set correctly I can manage the other users email/calendar without issue. Its just the micollab outlook plugin that doesn’t play nice when trying to manage another user

[Author]

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