Acd agent softphone failed Home › Forums › Unified Communications › MiVoice Business › Acd agent softphone failed This topic has 2 replies, 2 voices, and was last updated 3 months, 3 weeks ago by Mohamed MESSAI. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts November 10, 2020 at 3:13 am #6515 Mohamed MESSAIParticipant Hi , when i open the micollab client ( acd sip softphone agent) , the softphone is OFF “no configuration”. Any idea please ? November 10, 2020 at 8:13 am #6516 Derek CurryParticipant Sounds like the client isn’t configured in MiCollab with a softphone. What devices is the user configured with? November 10, 2020 at 8:19 am #6517 Mohamed MESSAIParticipant when you create the agent with the template ( hotdesk sip softphone user) you can’t choose the preferred set( no device) But i assigned to my agent , the profil with the softphone option ( micollab client service –> feature > profil > softphone option) Author Posts Viewing 3 posts - 1 through 3 (of 3 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In