Acd agent softphone failed

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  • November 10, 2020 at 3:13 am #6515
    Mohamed MESSAI
    Participant

    Hi ,

    when i open the micollab client ( acd sip softphone agent) , the softphone is OFF “no configuration”.

    Any idea please ?

    November 10, 2020 at 8:13 am #6516
    Derek Curry
    Participant

    Sounds like the client isn’t configured in MiCollab with a softphone. What devices is the user configured with?

    November 10, 2020 at 8:19 am #6517
    Mohamed MESSAI
    Participant

    when you create the agent with the template ( hotdesk sip softphone user) you can’t choose the preferred set( no device)

    But i assigned to my agent , the profil with the softphone option ( micollab client service –> feature > profil > softphone option)

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