Ability to set sender address to receive email notifier into Office 365

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  • #4814
    Stefan Jansson
    Participant

    Customers are asking why they do not get any email notifiers from MiCollab in regards to alarms etc.

    All customers use Office365 with SMTP authentication.
    MSL sends the email as root@host.domain which goes nowhere.
    We need to be able to set Sender Address.

    The customers are setup to authenticate your device or application directly with an Office 365 mailbox, and send mail using SMTP client submission
    This option requires configuration of the Office 365 smarthost/SMTP server such as smtp.office365.com, port 587, with a valid Office 365 account and password. Email must be sent with a From address that matches the authenticating account.
    This prevents sending emails from MSL cron jobs or the MSL alarm system because the sender is root@host.domain which is rejected with the following error seen in the qmail log file:
    Remote_host_said:_550_5.7.60_SMTP;_Client_does_not_have_permissions_to_send_as_this_sender/

    For apps sending emails, some have a configuration field for the From address which can be used to allow applications to send email using the SMTP client submission method.
    MSL does not seem to currently have this option, to allow all system generated emails to be sent from a configured email address. For this reason and the limits placed on the number of emails that can be sent using this method (30 messages per minute or 10,000 recipients per day), the SMTP client submission method is not recommended.

    When are we going to see this resolved ?
    We’ve been told by Mitel to raise a Design Change which has been done multiple times.

    #4852
    Jill Krzyzanowski
    Participant

    Hi Stefan –

    I have escalated this up to several teams who may be able to answer this. Stay tuned for a response

    Jill

    #4853
    Jill Krzyzanowski
    Participant

    Hi Stefan – Can you please provide the DFR numbers that you had submitted? This will help us in our research. Also – for which company are you working? Thanks!

    #4862
    Stefan Jansson
    Participant

    Hi Jill,
    There seems to be multiples,
    DFR017920/DFR017187/DFR016240
    This would have also been raised via the old DCR system.

    TAAConnect is the company I work for.

    rgds //Stefan

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