8528 losing audio in hands free mode

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  • February 11, 2019 at 12:02 pm #4915
    Darin Regis
    Participant

    We are having consistent problems with the audio dropping on our 8528 model phones when we use the speakerphone. Our vendor has told us that it is because the 8528 has a half-duplex microphone. Their solution is for us to swap out the digital phones for IP phones which have a full duplex microphone. I’m looking for a second opinion. Is that really the only solution? Has anyone aware of a digital phone with a full duplex mic or a flag setting that fixes this problem?

    February 11, 2019 at 4:19 pm #4921
    Michael Wiblishouser
    Participant

    The digital phones that Mitel offer today for the MiVoice Office 250 are only half duplex. You will need to upgrade to IP sets to take advantage of full duplex conversations.

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