MUG Training: MiContact Center Business for MiVB – IVR Callbacks
Thursday, April 13, 2023 at 10AM CT / 4PM UTC
The webinar will focus on how Callbacks can be used for the MiCC, along with some of the configuration options.
During the session, we will look at:
-How Callbacks are typically initiated by a caller
-How Callbacks can be initiated automatically by the system
-How Callbacks are added to your existing IVR
-What options exist for customizing the Callback experience
Speaker: John, Technical Instructor, Mitel
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