MUG Webinar: What’s New in MiCC Business 10.0? Ask the Experts

Thursday, November 2, 2023 at 10:00 AM CT / 4:00 PM UTC+1

In this session, Mitel contact center experts will share all of the exciting new features and capabilities that were launched in MiContact Center Business 10.0, including:
– Modernized Ignite agent/supervisor interface
– Custom notifications & alerts in Ignite
– 3rd party BI reporting and analytics dashboard capabilities
– Streamlined social media integration (Twilio & CM.com)
– Callback requests via SMS text message

The Mitel Director of Contact Center Product Management, Karen Smith, will be demonstrating the new features in MiCC Business 10.0 and answering your questions while giving you a sneak preview into what Mitel is planning for the next release.

Speaker: Karen Smith, Director of Contact Center Product Management at Mitel and George Despinic, Senior Product Marketing Manager at Mitel